If the student is unable to complete the course they must notify Futurum Australia in writing immediately, so that alternative strategies can be arranged.
If the student cancels 4 weeks prior to course commencement, the RTO will refund 50% of the enrolment fees. However should the student cancel after commencement of the program no refund of enrolment fee is payable to the student. If the student cancels after 4 weeks of course commencement, they will not be eligible for a refund.
The student is liable for all costs of materials provided to them when applicable.
If the RTO cancels up to 1 week prior to the commencement of the course, the RTO will refund 50% of the enrolment fees. Should the RTO cancel up to one month after commencement of the program, 20% of enrolment fees will be refunded. Beyond one month, no fees are refundable.