WELL

Workplace English Language and Literacy (WELL) Initiative

The Department of Education, Employment Workplace Relations (DEEWR) offers customisable English Language and Literacy training to fit the needs of your workplace. Futurum Communication is one of the Australia's most active WELL Providers with capability to deliver WELL training in every state and territory.

The WELL program encourage enterprises to undertake training by providing funding for a high percentage of the total project costs.

Funding is available for the three types of projects:

  1. Training
  2. Resource development projects
  3. National projects

Where WELL funded training has been undertaken, enterprises have reported:

  1. Better workplace skills
  2. More effective communication
  3. Increased involvement in training and skill development programs
  4. Improved occupational health and safety
  5. Increased productivity

Core skills for world class operations

Poor communication has quantifiable business costs. Core language skills create a work environment that is safe, productive and respectful.

How bad is the problem?

More than 7 million Australian adults don't have the reading skills considered necessary for everyday life. 46% of the population have prose literacy skills below level three.

In the workplace these people might have difficulties:

  1. Communicating via email
  2. Reading and understanding written instructions
  3. Using training manuals and materials

47% of the population have document literacy skills below level three.

In the workplace they might have difficulties:

  1. Interpreting simple graphs and charts
  2. Filling in forms
  3. Reading a transport timetable

Nearly 8 million Australians don't have the numeracy skills considered necessary for everyday life. 53% of the population have numeracy skills below level three.

In the workplace they might have difficulty:

  1. Completing time sheets
  2. Recording accurate measures
  3. Calculating correct change

More than 10 million Australians have below average problem solving skills. 70% of the population have problem solving skills below level three.

In the workplace they might have difficulty:

  1. Working independently
  2. Finding workable solutions for new challenges
  3. Following non-routine directions

Do my employees have communication needs?

Communications training is not just for employees from a Non-English Speaking Background (NESB.) The WELL program is designed to support the communication skills of all employees. It is used by employers to build skills for compliance – safety, for computers – data entry and retrieval, and for spoken and written communication – toolbox meetings, completing forms and reading operating procedures. It is a strong foundation for the success of all current and future initiatives.

Can your employees undertake these tasks independently and confidently?

Workplace reading/writing skills

• Report writing

• Minute taking at meetings

• Writing workplace documents

• Plain English documentation

• Understanding workplace documents

Numeracy and Measurement

• Basic Skills

• Measurement techniques

• Graphs and statistics

• Basic computer applications

Workplace Reading / Writing Skills

• Report writing

• Minute taking at meetings

• Writing workplace documents

• Plain English development

• Understanding workplace documents

Numeracy and Measurement

• Basic skills

• Measurement techniques

• Graphs and statistics

• Basic computer applications

Communication Skills

• Working in teams

• Personal effectiveness

• Team leaderships

• Understanding meetings

• Negotiation skills

• Conflict resolution

• Problem solving

• Communicating to customers

• Dealing with different people

• Understanding cultural diversity

• Mentoring skills

Quality

• Quality induction

• Understanding accreditation

What industries are suitable?

As long as Futurum can present a sound business case all industries are eligible to apply for the funding to undertake communication training.

Industries that are commonly represented in WELL applications include:

  1. Manufacturing
  2. Infrastructure
  3. Aged care
  4. Hospitality
  5. Mining
  6. Construction

How can I access WELL funding?

The first step is a consultation session with Futurum experts to assess your business needs, design a customised training solution, then develop and project manage the WELL application.