Aspiring To A Career In Management? Futurum’s Certificate IV in Frontline Management (BSB40807) program is the first step to take. Futurum’s Certificate IV in Frontline Management is a valuable qualification for those who wish to compliment their current technical and operational skills and focus on developing a managerial profile. This program will enable you to: Enhance your project and people management skills. Polish your communication skills to implement staff management procedures. Develop qualities needed for a team leader and skills to promote team effectiveness by developing team plans to meet expected outcomes, lead the work team, and proactively work with the management of the organization. Develop skills and knowledge for implementing excellent customer service strategies. Implement operational plans by monitoring and adjusting operational performance within your department Build your own capacity to be effective managers of people and processes. Position yourself for professional growth and further promotions within the industry. Access a route to further management qualification. This course reflects the role of individuals who take the first line of management in a wide range of organizational and industry contexts. Futurum has a dedicated team of trainers to offer you ongoing learning support. Course Synopsis Course Duration Maximum 24 months Delivery Mode Flexible; Classroom & workplace Course Fee $ 4000.00 Funding funded for eligible students in Victoria *enrolment fees may apply Sessions 10 Assessment Written assessment/ workplace evidence/ supervisor report/trainer assessment Study Material Supplied at a cost Careers Supervisor, Frontline Manager, Team Leader, Unit Leader or Coordinator Course Outline Use the arrow to expand or collapse this sectionTo gain a Certificate IV in Frontline Management qualification, competency is required in 10 units, as outlined below. This must be a combination of: 4 core units 6 elective units At least 3 elective units must be selected from the elective units listed below. The other 3 elective units may be selected from the remaining elective units listed below, the BSB07 Business Services Training Package or any other currently endorsed national Training Package. If not listed below, 1 unit may be selected from either a Certificate III or Diploma qualification. Range of nominal hours: 385 – 490 No prerequisites required Preferred pathways are: - Have achieved BSB31207 Certificate III in Frontline Management or can provide evidence of competency in the majority of the required units or other relevant qualifications, OR - Have some vocational experience assisting in a range of support roles without a formal business qualification Notified as operating in NSW, VIC, QLD Core Units BSBOHS407A Monitor a safe workplace. This unit describes the performance outcomes, skills and knowledge required to implement and monitor the organisation's occupational health and safety (OHS) policies, procedures and programs in the relevant work area to meet legislative requirements. BSBMGT401A Show leadership in the workplace. This unit describes the performance outcomes, skills and knowledge required to work with teams and individuals, their standard of conduct and the initiative they take in influencing others. At this level, work will normally be carried out within routine and non routine methods and procedures which require the exercise of some discretion and judgement. BSBMGT402A Implement operational plan. This unit describes the performance outcomes, skills and knowledge required to implement the operational plan by monitoring and adjusting operational performance, producing short term plans for the department/section, planning and acquiring resources and providing reports on performance as required. BSBWOR402A Promote team effectiveness. This unit describes the performance outcomes, skills and knowledge required to promote teamwork. It involves developing team plans to meet expected outcomes, leading the work team, and proactively working with the management of the organisation. Elective Units (Choose a minimum of 3, maximum of 6 Elective Units) BSBCUS401A Coordinate implementation of customer service strategies. This unit describes the performance outcomes, skills and knowledge required to advise on, carry out and evaluate customer service strategies, including the design of improvement strategies based on feedback. BSBCMM401A Make a presentation. This unit covers the performance outcomes, skills and knowledge required to prepare, deliver and review a presentation to a target audience. BSBRSK401A Identify risk and apply risk management processes. This unit describes the performance outcomes, skills and knowledge required to identify risks and to apply established risk management processes to a subset of an organisation or project's operations that are within the person's own work responsibilities and area of operation. BSBMGT403A Implement continuous improvement. This unit describes the performance outcomes, skills and knowledge required to implement the organisation's continuous improvement systems and processes. Particular emphasis is on using systems and strategies to actively encourage the team to participate in the process, monitoring and reviewing performance, and identifying opportunities for further improvements. BSBWOR404A Develop work priorities. This unit describes the performance outcomes, skills and knowledge required to plan one's own work schedules, to monitor and to obtain feedback on work performance and development. It also addresses the requirement to take responsibility for one's own career planning and professional development. Elective Units (Other BSB Units) BSBLED401A Develop teams and individuals. This unit describes the performance outcomes, skills and knowledge required to determine individual and team development needs and to facilitate the development of the workgroup. BSBMGT405A Provide personal leadership. This unit describes the performance outcomes, skills and knowledge required to display high levels of personal leadership and to be a role model within the work environment.